Frequently Asked Questions (FAQs)
General
Our company is a warehouse racking and warehouse mezzanine manufacturer with over 16 years of design and manufacturing experience.
Our minimum order quantity depends on the specific product. Please visit our website or contact our sales team for detailed information tailored to your needs.
Our company provides free samples, including detailed product information, pictures, welcome to discuss customization options with us, we will meet the specific needs of customers with high-quality products and services, so that customers can rest assured.
Of course you can! We appreciate your interest in becoming our distributor. You can check the (Become our Distributor) page, which provides information about you, including any specific requirements or ideas, and we sincerely welcome you to contact us.
Our factory is located at NO.6 Chongde Road, Cuntoucun, Hengli Town, Dong Guan City, Guang Dong Province, 523475 China, which is very close to Guangzhou and Shenzhen airports, we can also arrange to pick you up at the airport if needed.
We have passed the latest CE standard EN15512 2020 for warehouse racks, and factory audit from TUV; and we are one of the first rack companies to pass the ISO9001 quality management system certification in China. Our rack also can meet Australia AS4084 standard.
Usually 15 work days, If it involves a large order or a high degree of customization, please communicate with our sales
Inquiry, product selection, quotation, payment terms, order arrangement, production, quality control and transportation, etc., if it involves customized products, there is usually a process of discussing delivery time.
Product
Starter rack is the first rack of one row racks, add-on rack is a rack connected behind the starter rack and shares a upright frame with the starter rack
Our company provides some standard sizes such as L2000*D600*H2000mm, L2300*D1000*H5000mm/L2700*D800*H5000mm, etc. These are usually suitable for most pallet sizes on the market, but if the customer has specific requirements beyond the standard products, We can also make it to order.
services
Yes, we provide detailed installation drawings to assist customers with accurate installation when using our racks. If necessary, please feel free to contact our customer service team who will provide you with the required documents.
Yes, we provide free custom design services, can provide customers with exclusive rack drawings according to their needs. Please contact our design team to discuss your requirements and expectations in detail and we will be happy to assist you
Yes, we allow separate purchase of rack accessories. Please note that because the parts may be based on the special design of our products, they may not match the products of other suppliers exactly. It is recommended that you contact our sales team prior to purchase to ensure that the selected accessories will match your needs perfectly
Our products are generally packaged by bubble film and pallets, light racks will be packed in cartons, and sometimes they will be packed in wooden cases according to customer requirements. If you have special requirements on packaging, please do not hesitate to contact me
Customization
These kind of products are usually custom as client’s demand, to assist you better, please provide us with details such as dimensions, weight capacity, and any specific customization requirements you may have, or you can send us your warehouse layout and pallet info etc, we can make a design drawing to you.
Payment
We support TT, Western Union, Letter of Credit… 30% deposit is required at the time of signing PI, and the balance will be settled by T/T after goods inspection, any other requests are welcome.
Shipping
We use safe and efficient logistics partners to ensure that goods are properly handled during transportation. We choose reliable logistics companies and provide tracking information to ensure that you can always know the location and delivery status of your goods. We are committed to providing safe and reliable delivery services to our customers.
